COVID 19 - UPDATE TO SHIPPING - DELAYED SHIPPING
New Zealand alert level 3 lockdown: we are unable to let customers into our showrooms to look or try on products. We now do have the ability of doing click and collect and delivery via courier services. Health and Safety protocols have been put in place to make sure your products get to you in a clean and safe state. You may find slower shipping times due to the large amount of shipping that is required during this period. We will supply you with a tracking number if the item is sent by courier. If you have concerns about the courier please check tracking before contacting us. If you have any concerns please contact us at firstname.lastname@example.org.
New Zealand alert level 4 lockdown we are unable to ship our stock to you at this time. We are not classified as essential services and due to this will not be able to ship. Any products purchased during lockdown will be shipped within a few days of lockdown being lifted. If you have any concerns please contact us at email@example.com.
We only ship within New Zealand and shipping is free for orders and purchases valued $200 or more (excluding Chatham Islands). All other orders under $200 will incur a shipping fee which will be quoted at checkout. Please note cylinders are excluded from this deal due to the weight on freight, this will incur a charge dependent on North Island or South Island.
2. DELIVERY METHOD
Your purchase will be sent by courier.
At this time, we only deliver to New Zealand addresses. We do not deliver to Post Office boxes.
Please note that a signature is required for all deliveries and you should inspect the package before signing for any signs of damage. The goods become the recipient's property and responsibility once they have been signed for at the time of delivery.
If goods do not arrive when you expect them to (see our Delivery Period), please contact us within 24 hours. We will use this delivery information to make a claim against our courier company. We will offer you the choice of a replacement or a full refund, once we have received confirmation from our courier company that delivery was not successful.
If any goods arrive damaged, please contact us within 24 hours of delivery. Please return the damaged goods to us in the condition received by you with all original packaging, together with all packing slips. At our election, we will either repair or replace the goods or refund the price to you.
3. DELIVERY PERIOD
We aim to dispatch your products within 48 hours of purchase and you will receive an email that confirms that your order has been dispatched. If any of it items you ordered are not in stock, we will notify you within 48 hours with an estimate on the lead time, and if this is too long to wait you may cancel your order.
To ensure successful delivery, please provide a delivery address where someone will be present during business hours to sign for the receipt of your package. You can track your order by entering the tracking number emailed to you in the dispatch email, into the courier's website.
Delivery times are as follows:
North Island: 1-3 days
South Island: 1-4 days
Rural delivery: 1 day extra to the above